Return and Exchange Policy

Thank you for shopping at The Daily Lab!

Your satisfaction is our top priority, we want you to be fully satisfied with every product that you purchase from us. We understand that it may be tricky when it comes to choosing a perfect fit apparel when purchasing online.

7 Days Return and Exchange For All Collection

TDL is offering 7 days easy return/exchange policy as a protection for all customers. 

If there’s any sign of manufacturing defect on the item or if you find that the product does not fit you well, you may return your item and a CREDIT VOUCHER will be refunded for your next purchase after we received your return parcel. You may use it to purchase your preferred item or exchange your item for a different size.

What Should I do If I Wish To Request For Exchange/Refund?

Exchange/Refund request must be made within 7 working days start from the date when your order has been completely delivered to your doorstep.
To be eligible for a return/exchange, your item must be unworn, unused, unwashed and in the same condition that you received it. A return shipment tracking number should also be made available to the TDL Team via Email or FB inbox.

How do I return an item?

1) MALAYSIA ORDERS
Method: Return via Mail
Mail your item to the following address:

Recipient: The Daily Lab
Address: No 3, Jalan Horizon Perdana 5, 79100 Gelang Patah, Johor.

2) SINGAPORE ORDERS
Method: Return via Mail**
Mail your item to the following address:

Please contact our team for more information.

**For SG defective order, please be informed that we only accept certain mail services for the return. Delivery service such as Grab Express etc. will not be accepted unless the shipping costs is borne by the buyer.

How About The Shipping Cost?

Please be notified that ALL related exchange/refund shipping cost will be borne by the buyer.

What Is Exchange/Refund Credit Voucher?

Credit voucher is a code specifically generated for buyer as exchange/refund store credit for the next purchase. 
The value of the credit voucher will be equal to the price of return product(s). In the case when a discount promo code has been applied, the value of the credit voucher should be equal to the final paid price (after discount). Discount codes cannot be re-issued and are non-refundable.
The validity of the credit voucher is 90 days. Buyer could apply the credit voucher code at the checkout session of new purchase as usual.

Few notes for the Exchange & Return

:: Return can only be done one time per order number, meaning that any order made with return credit cannot be returned the consequent time.
:: We only refund in credit term. No cash refund(s) are allowed.
:: We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.

For all requests, please notify us with an email at info@thedailylab.co or FB inbox. Our team will attend to your request within 1-2 business days.