Return and Exchange Policy
Thank you for shopping at The Daily Lab!
Your satisfaction is our top priority, we want you to be fully satisfied with every product that you purchase from us. We understand that it may be tricky when it comes to choosing a perfect fit apparel when purchasing online.
7 Days Return and Exchange For All Collection
TDL is offering 7 days easy return/exchange policy as a protection for all customers.
If there’s any sign of manufacturing defect on the item or if you find that the product does not fit you well, you may return your item and a CREDIT VOUCHER will be refunded for your next purchase after we received your return parcel. You may use it to purchase your preferred item or exchange your item for a different size.
What Should I do If I Wish To Request For Exchange/Refund?
How do I return an item?
1) MALAYSIA ORDERS
Method: Return via Mail
Mail your item to the following address:
Recipient: The Daily Lab
Address: No 3, Jalan Horizon Perdana 5, 79100 Gelang Patah, Johor.
2) SINGAPORE ORDERS
Method: Return via Mail**
Mail your item to the following address:
Please contact our team for more information.
**For SG defective order, please be informed that we only accept certain mail services for the return. Delivery service such as Grab Express etc. will not be accepted unless the shipping costs is borne by the buyer.
How About The Shipping Cost?
What Is Exchange/Refund Credit Voucher?
Few notes for the Exchange & Return
For all requests, please notify us with an email at info@thedailylab.co or FB inbox. Our team will attend to your request within 1-2 business days.